Terms and Conditions
By paying for my services the following Terms and Conditions are agreed to.
Definitions
In this agreement:
‘I’, ‘my’ and ‘me’ refers to Isabel Brittain of Be Organised which is a trading name of Consult IB Ltd.
‘you’ and ‘your’ and ‘yours’ refers to the client.
and
‘my services’ means the provision of services for which you have engaged me.
Privacy and confidentiality
I recognise that the nature of the work provided by me is personal and requires a high level of trust; therefore, your confidentiality will always remain of utmost importance, except to the extent disclosure may be required by law.
As a member of the Association of Professional Declutterers and Organisers, I adhere to their code of ethics which sets out expectations of confidentiality, honesty and integrity. You can read the code of ethics here.
Data protection
Your data will never be shared with any third parties and will only be used in relation to the services you have contracted me for. I am compliant with the ICO data protection guidance (ICO registration number is ZB927869).
Insurance and handling possessions
I carry full public liability and professional indemnity insurances. Although every care will be taken whilst handling your possessions, you should ensure you have sufficient home insurance to cover for any loss or accidental damage that may occur. I cannot be held liable for any accidental damage or loss however caused.
Legal responsibilities
I accept no responsibility for the consequences of actions you take based on my recommendations, whether given at the time of the initial consultation, during the organising or decluttering process, or at any subsequent or future date. You will be responsible for obtaining from other parties any consents that may be necessary for my services to be provided.
I cannot provide financial advice or valuation on any items. If suggestions for third party services are provided, I am not liable for the services they provide.
Client presence
You are required to be present on site during all in-house and non-digital sessions and to offer assistance and input as required. I will not be held responsible for the welfare of any other persons or pets present on the premises.
Deposit and payment terms
I provide a free initial consultation, up to 30-minutes, by telephone, Zoom or What’s App. Thereafter, my standard hourly rate is £35 (for a minimum of 4 hours). To secure my services, a non-refundable deposit of £140 (the fee for 4 hours work) is required after the initial consultation. This deposit will then be used as payment for the session if it goes ahead as planned. Any additional hours booked will be invoiced and must be paid within 30 days of completion of the session. Payment by bank transfer, cash or cheque are all accepted.
Travel
I do not charge for travel costs within London. Travel outside of the main London overground and underground stations will be charged as per ticket prices, and the cost will be added to your invoice.
Cancellations
Both you and I have the right to cancel a session due to unavoidable circumstances. If a session is cancelled by you less than 24 hours before the agreed date and time, I reserve the right to retain the 50% session deposit unless rebooked for another session to be carried out within 30 days, in which case the deposit will carry over. If a session is terminated by you part way through, I reserve the right to charge in full for that session.
Duty of care
It is your duty to inform me of any health and safety concerns arising at the proposed site of work, ideally at least 48 hours prior to our booked session. I reserve the right to refuse entry into any premises I deem to be unsafe, and the right to charge for lost time and expenses incurred if a session is cancelled due to health and safety concerns.
Cleaning, disposal and removal
I do not provide a cleaning, disposal or removal service. Light cleaning may be required as part of the organising and decluttering process. I can assist with this at my discretion, but you must provide your own cleaning materials. You are responsible for all items disposed of in the decluttering process. I am not licensed to dispose of refuse and will not bring the bags of donations to a charity shop following the session.
Personal Safety and Respect:
I appreciate that strong feelings may arise during sessions, however to ensure a safe and respectful environment for all involved, any form of physical or verbal abuse is unacceptable. In the event that such behaviour occurs, the session may be terminated and any funds paid, including those for current and future sessions, may be forfeited.
Photography
From time-to-time I may display ‘before and after’ images across online and offline platforms. I will always gain your approval prior to taking or sharing any images.